It is not un-common for companies to have issues in their trust accounting systems. Talk to us we have a lot of expertise in converting from older unreliable and buggy trust accounting systems.
Try and identify where the problem is, in which property file. An example is a negative value in your Trial Balance which should never happen in trust accounting but somehow you have one.
We have seen systems with significant short falls compared to the actual trust bank account caused by allowing negative balances in ledgers which should not happen in trust accounting, this may require the owner to top up the Trust Bank account from their business account.
Use the conversion process to sort out your trust account issues, sometimes issues are small and go back a long time and rather than spend weeks chasing a fifty dollar error it is easier
for the owner to make up the small short fall, draw a line in the sand and move on. Your time is expensive so do not spend too much time chasing a small figure.